The family record for aging parents

Stop beingthe only onewho knows.

Everything about your parents in one place: the papers, the doctors, the money, and what she qualifies for. Shared with the people who help, before you need it.

Free to start No card Twenty minutes
9:41
MB
Friday, November 7
Marguerite’s record
77%
Almost ready for anything
20 of 26 papers are set. Six still need attention.
Next up
Today
Cardiology follow up
Dr. Lolo-Gyst · Washington Heart
10:00
Ride needed. Nadia is driving.
Three things need you
Confirm the Medigap policy is active
Yvette
Freeze her credit at three bureaus
Marcus
Renew the senior property tax credit
Yvette
Today
Calendar
Vault
Benefits
Learn
63 million
family caregivers in the United States
$1.01 trillion
of unpaid care given in one year
$58 billion
in benefits left unclaimed annually
24 hours
a week, on top of a job
Why this exists

The second job you never applied for.

The work arrives all at once, and none of it comes with instructions.

11:40 pm

The emergency room asks who can decide.

The paper exists. It is in a drawer at her house, and you are ninety minutes away.

A Tuesday

The insurer wants a policy number.

Three envelopes from three companies. One is current, and it is in her maiden name.

Eighteen months ago

She qualified, and nobody told her.

A premium she never had to pay. A credit nobody renewed. Money that was there all along.

“The most expensive words in caregiving are: I did not know that existed.”

The road map

One record. Six pieces.

Each piece answers a question a family actually asks, usually at night.

The vault

Every paper, where the original lives, and who can open it.

The calendar

Appointments, rides, refills, and check-ins, each with a name.

The circle

Siblings, neighbors, and paid aides, each with the access they need.

The benefits navigator

What she qualifies for, what it pays, and how to apply.

The library

Insurance, Medicare, wills, taxes, and grief, in plain language.

The money watch

Who can reach which account, plus the free identity protections.

The vault

If you cannot find it, you do not have it.

A filing cabinet is not a plan. chaînge keeps the paper, the place the original lives, and the names of everyone allowed to open it.

Know what is missing before a hospital asks
The record ranks the gaps, so you are not auditing a drawer at midnight.
The original still lives somewhere
Record the fireproof box or the lawyer's office. Paper is not a failure.
The aide sees the medication list, not the will
Access is granted per document and per person, and every view is logged.
Open a sample vault
9:41
The family vault
26 documents, 6 drawers
Complete
77%
Six papers would make this record complete, and three of them matter tonight.
Medical power of attorney
Set
In the vault
Durable power of attorney
Set
Fireproof box, hall closet
Medigap Plan G
Review
Desk drawer, needs review
Last will and testament
Set
Lawyer's office, original
Credit freeze PINs
Missing
Not created yet
Life insurance policy
Set
File cabinet, 2nd drawer
Today
Calendar
Vault
Benefits
Learn
The benefits navigator

The money nobody tells you about.

The money she is already owed. Eligible older adults leave billions unclaimed every year, not because the programs do not exist, but because nobody explains the order.

$11,410
estimated for one
sample household
01
Answer nine questions
The whole intake. No account needed first.
02
See what it pays
Eleven programs, screened honestly, with a yearly figure.
03
Apply in the right order
Every program wants the same six papers. Gather them once.
9:41
Benefits navigator
What she qualifies for
Estimated yearly value
$11,410
In cash and credits, plus services. About an afternoon of paperwork.
SNAP food benefits
Likely
$2,280
Medicare Savings Program
Applying
$2,220
Extra Help with drug costs
Likely
$5,300
Utility assistance
Worth applying
$600
Senior property tax credit
Worth applying
$900
Estimates only. Every program is confirmed by the agency that runs it.
Today
Calendar
Vault
Benefits
Learn
9:41
November
Who is doing what
NB
MB
JF
DO
Fri
7
10:00
Cardiology
Sat
8
11:00
Hair
Sun
9
10:00
Church
Mon
10
8:30
Labs
Today
Cardiology, 10:00
Nadia driving. Joan covering lunch.
Send a reminder
Add a note
Nobody has told Marcus what the doctor said yet.
Today
Calendar
Vault
Benefits
Learn
The circle

One version of the truth, for everyone who helps.

Siblings who do not help argue more, because there is no record of who did what. Here, every appointment, ride, and refill has a person attached to it, and everyone can see the list.

Rides that are covered
If it needs a driver, it says who.
Refills before empty
The list knows the date. So does the person.
Check-ins that happen
A standing visit, with a note afterward.
One update, not five
Post it once. Nobody repeats the story.
The library

Nobody explains this. So we did.

Written the way a good attorney would explain it at a kitchen table. Six to eight minutes each, free, permanently.

Medicaid and the five year look back
Negotiating a funeral without being taken
The documents that replace marriage protections
When is it time for dedicated care
Read the library
9:41
Learning library
The things nobody explains
Start here
The four documents to have before a hospital stay
Not a will. These are the papers that let you act while she is still alive.
6 min read
How to read an insurance policy
8 min
What Medicare actually pays for
7 min
Do you need a will or a trust?
7 min
When is it time for dedicated care
6 min
When a parent dies owing money
6 min
Free with a sponsor. No advertising inside the record.
Today
Calendar
Vault
Benefits
Learn
The part nobody builds

One record, two seasons.

Estate tools handle death and ignore the five years before it. Caregiving apps stop the day the person dies, which is the exact day the family needs the same information most.

chaînge keeps one record through both. Nothing has to be rebuilt while you are grieving.

The years of care
  • Documents and permissions
  • Appointments and rides
  • Benefits and applications
The weeks after
  • The first 48 hours
  • Who to notify, in order
  • The estate attorney and the will
After a loss
Day 9
Almost nothing has to be decided this week.
Here is what is handled, what is next, and what can wait until you have slept.
Order twelve death certificates
Notify Social Security
Freeze credit at three bureaus
Call the named executor
Notify the home insurer
Hospice bereavement support is free for a year. Here is the number.
How it works

Twenty minutes tonight. A different year.

1
Name who you are caring for

Nine questions. chaînge builds the road map and the document list from there.

2
Invite the people who help

Each gets the access they need, and you can see what they opened.

3
Do the next thing

Not everything. The next thing. The list reorders itself as life changes.

Honest fit

It is not for everyone. That is the point.

A product that claims to fit every family fits none. Here is the honest line.

This is for you if
  • You are the person the family calls first.
  • Your parent is 75 or older, or a diagnosis just changed things.
  • There is paperwork somewhere, and you are not sure it is current.
  • A sibling, a neighbour, or a paid aide needs access to part of it.
  • You want one printed page that is enough at a hospital desk.
This is not for you if
  • You need a paid care manager today. Call your Area Agency on Aging first. It is free.
  • You want someone to place your mother in a facility. That is a different business, and we are not in it.
  • You want legal advice. This is education, and it tells you when to call an attorney in your state.
  • You are looking for a medical record system for a hospital.

In an emergency right now? Call the free Eldercare Locator at 1-800-677-1116 or visit eldercare.acl.gov. Come back when the dust settles. The library stays free.

Pricing

The education is free. The record is nine dollars.

One subscription covers one person you are caring for, and everyone in the circle.

Start here
Free

Enough to get a family out of the dark.

  • The full learning library
  • One family record
  • Up to 25 documents
  • Care circle of three
  • The benefits check
Start free
Most families
Family
$9/month

Everything, for as long as you need it.

  • Unlimited documents and storage
  • Unlimited care circle
  • All four road maps
  • Reminders, refills, and rides
  • The money watch
  • Export everything, any time
Start 30 days free

$90 a year, two months free

Advisor
$29/month

For the family with a house, a business, or two countries.

  • Everything in Family
  • A quarterly attorney review
  • Cross-border tax guidance
  • Document review before signing
  • Help with a denial or appeal
Join the waitlist
Who is behind it
PR
Pepper Roussel
Licensed attorney, Green Pepper Solutions

Her clients are the people this product is for: families in Washington, DC and New Orleans caring for a parent, or settling an estate, who arrive with a shoebox instead of a record.

chaînge began as a family story before it became a product. The name is a working title and is still being cleared.

Encrypted, always

In transit and at rest.

Access, one person at a time

A permission covers one document. The aide does not see the will.

Every opening logged

You can see who viewed what, and revoke it.

No ads on your record

Sponsors live in a directory, never beside a document.

chaînge is not a law firm and does not give legal advice. The library explains the law in plain language, and the Advisor tier connects a family with an attorney in their state.

For professionals

If you sit with these families for a living.

Elder law attorneys, home care agencies, hospital social workers, credit unions and employers meet this family at the exact moment the record matters. We work with them rather than around them.

Flat placement, never per referral. A directory listing is a flat monthly fee. Paying for referrals in health and legal services creates an ethical problem and, in several states, a legal one.

Co-branded, not white-labeled. A firm can hand a client a checklist with both names on it. We do not put our brand over yours.

Never inside the record. No advertising appears on a document, a medication list, or anything a family uploaded in a hard moment.

Talk about a partnership
Who we are talking to
Elder law and estate firms
Co-branded document checklists, DC and Louisiana first.
Home care agencies
A view for the aide that never exposes the will.
Hospital social work
One printable page to replace the folder at discharge.
Credit unions and advisers
A member resource for the fraud that follows a death.
Employers and associations
A caregiver benefit for staff who are already doing this.

Starting markets: Washington, DC and New Orleans. Founder-led, which means a real conversation rather than a partner portal.

Questions

The ones families actually ask.

Open the demo
My mother will never use an app.

She does not have to. You run the record, and she gets a printed one-pager with the doctors, the medications, and the emergency numbers.

How is this different from a shared drive?

A drive stores files. It does not know which papers are missing, who is allowed to open what, or when the refill is due.

Is my parent's information safe?

Documents are encrypted, access is granted one person at a time, and every view is logged. We do not sell data, and you can export or delete everything.

What if my siblings do not help?

Then the record is a receipt. It shows what has been done and by whom, which ends most arguments about who is carrying the load.

Does this replace a lawyer?

No. chaînge tells you which documents you need, what they do, and when to call an attorney. The Advisor tier connects you with one.

What if I cannot afford it?

The learning library and the benefits check are free forever, and a local sponsor can cover the record itself. If you are in a crisis today, call the free Eldercare Locator first.

What happens when my parent dies?

The same record switches to the survivor path: what to do in the first 48 hours, who to notify, and what the estate attorney will ask for.

Start tonight

The best time to start was two years ago.
The second best is tonight.

Twenty minutes to name the family, list the papers, and see the first three things that need doing.